FAQs

How do I place an order?

After deciding the product(s) quantity, size(s) and shipping method, simply click the “Add To Cart” button that can be found at the bottom of each product description, then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.

 

What size should I get?

Measurements for each product have been provided in the description. Please go through them carefully and measure against yourself to determine which size you should go for.

 

Can I change my order?

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.

 

What are your payment methods?

We accept credit cards (Visa, Master Card, American Express and Discover) and Paypal.

 

What is the currency of the store? Can I pay in another currency?

All prices will be shown in local currency depending on which country (GEO IP  Address) the customer is in for their convenience. However when customer checks out, they will be billed in USD. Your bank or card service will automatically convert your subtotal depending on their current conversión rates.

 

SHIPPING FAQs

Where are you ítems shipped from?

Orders are shipped from our warehouses in United States..

As our ítems are stored in several warehouses, your order may be shipped in separate packages.

Can I change my shipping address?

Once you have placed an order, the information go straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels or/and if you moved out of the address you privided us.

Do Note:

  • To all our UAE customers, please provide your PO Box or Zip code during check out to avoid delays on processing and shipping of your orders.
  • Customs, Postal Services and our store are different entities hence we are not liable for any delays caused by customs or local post services.

 

How long I wait until my order is sent out?

Our handling time takes 2-5 business days. This means that your order(s) will generally be sent out within this period.

 

When will I receive my ítems after I placed and order?

The duration depends on the destination country. Delays may occur due to holydays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Standard ship times for domestic orders is between 5-10 business days. For international orders shipping can take 2-4 weeks.

 

How do know if my ítems have been shipped or not?

When your ítems have been dispatched, we will send a notification email to your registered email address. The traking number is normaly available within the next few days of dispatch.

 

How do I track my order?

Tracking numbers are included in your shipping confirmation email. Alternatively you may use below links to track down your parcel(s).

https://www.17track.net

https://global.cainiao.com

https://canadapost.ca (For Canadian customers only)

https://www.usps.com (For US customers only)

http://www.fs-express.com

 

For further assistance, please contact our Customer Service.

I tracked down my order and the status says Return to Sender, what should I do?

In the event that the parcels were return to us, please contact us inmediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.

 

The traking site says Delivered but I have not received my order yet.

Please note that we provide a traking number to each customer. It is customer’s responsability to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.

 

I ordered 2+ ítems, but only recieved one, where is my other ítem?

We have a large assortment of products not stocked in house, when your order multiple ítems at a time, they may be shipped separately soy they get to you faster. You may receive one ítem before the next. So, do not panic if you do not receive all of your ítems at once, they are on the way.

 

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fullfilment notice, and a shipping notice.

If you believe you may have entered your email wrong, please contact us and we will fix it for you.

 

 

 

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